Privacy Policy

Last updated: January 02, 2024

Effective Date: April 1, 2023  

VFP Pharmacy Group (“VFP” “us,” “we,” or “our“) is committed to protecting the privacy of  visitors (“user”, “you” or “your“) of our website located at https://www.vfppharmacygroup.com/  (the “Site”). This Privacy Policy (“Policy”) describes the practices we undertake when we collect,  use, share, and protect information that identifies, relates to, describes, is reasonably capable of  being associated with, or could reasonably be linked, directly or indirectly, with a particular  consumer or household (“Personal Information”) and any rights you may have regarding this  information.  

If you are a resident of California, please see the California Privacy Rights section of this  Policy for additional disclosures and information regarding your rights. 

  1. SCOPE OF THIS POLICY 

This Policy applies to all communications connected to this Site and governs data collection,  usage, sharing, and protections afforded to communications connected to the Site. This Policy does  not apply to: 

  • Personal Information collected by third parties, including third-party content that may be  link to or be accessible from or through our Site; 
  • any information that is publicly available; or  
  • data made anonymous through techniques such as anonymization or by aggregating  customer data so that the data cannot be linked to or associated with a specific consumer;  and  
  • data that is excluded from the scope of applicable privacy laws.  

This Policy applies to the following categories of users. You may fall into one or more of these  categories depending on how you use our Site and your relationship with VFP.  

  • Providers. This category includes users that interact with the Site in their capacity as  providers (or prospective providers) of products or services to VFP. 
  • Patients. This category includes users that interact with the Site in their capacity as  purchasers of products or services from VFP. 
  • Visitors. This category includes any user of the site that is not a Provider or Patient. 

This Policy is designed to assist you in understanding our policies and practices regarding your  Personal Information. We encourage you to read this Policy carefully in order to fully understand  our policies and practices regarding your Personal Information, including how we will treat and  safeguard it. If you do not agree with our policies or practices, it is your choice to not use our Site,  and to not send us any Personal Information.  

THIS POLICY MAY BE UPDATED FROM TIME TO TIME AS NECESSARY.  MATERIAL CHANGES WILL BE VISIBLY POSTED ON THE SITE OR OTHERWISE  COMMUNICATED TO YOU. ALL CHANGES WILL BE EFFECTIVE IMMEDIATELY  UPON POSTING TO OUR SITE. 

  1. MINORS UNDER THE AGE OF 18 

We are committed to protecting the online privacy of minors. In accordance with the Children’s  Online Privacy Protection Act, we will not knowingly collect any Personal Information from  children under the age of 13. However, our Site is not intended for minors under 18 years of age. If you are under the age of 18, please do not use our site or send us any information about you.  

If we learn that we have collected or have received Personal Information from a child under 13,  we will delete that information. If you believe we might have any information from or about a  child under 13, please contact us via our contact us link located at the bottom of this webpage. 

  1. CATEGORIES OF PERSONAL INFORMATION WE COLLECT 

We may collect the following categories of Personal Information:  

  • Identifiers: name, address, telephone number, email address, age, date of birth, driver’s license number, username and authentication credentials, and IP address. 
  • Customer Records (as described under Cal. Civ. Code 1798.80(e)): name, address,  telephone number, email address, age, date of birth, driver’s license number, preferred language, username and authentication credentials, IP address, and calls to the service line or nurse. 
  • Commercial Information: products or services purchased, obtained, or considered, other purchasing or consuming histories or tendencies, payment information, and transaction history. 
  • Internet or other Electronic Information: computer Internet Protocol (IP) address;  unique device identifier (UDID), e.g., MAC address; Cookies and other data linked to a  device; real time location via GPS; and data about usage of the VFP services and  communications.  
  • Geolocation Information: physical location information through the use of the VFP  services, including precise geolocation information. 
  • Audio, Electronic, and Visual Information. Audio, electronic, and video recordings. 
  • Sensitive Personal Information. Racial or ethnic origin, religious or philosophical beliefs,  and information about your health, sex life and sexual orientation. 
  • Biometric Information. Voice recordings and photographs.  
  • Health Information: information regarding your health, fertility journey, clinic name,  doctor or other medical provider name, treatment start date, pharmacy location, and medications. 

We do NOT directly collect the following categories of Personal Information: 

  • Credit Card or Financial Data: VFP does not directly collect or store your credit card  number or other payment information, but rather uses a third-party payment processor, 

Stripe, Inc. (“Stripe”), to process payments for all services as contemplated in our Terms of Service. Accordingly, Stripe will collect your contact information when you pay for services or receive payment for services, as the case may be, such as your name, e-mail  address, phone number and mailing address. Your billing information is also collected and  stored by Stripe, Inc. If you are paying by bank debit or credit card, Stripe will collect your  credit card number, expiration, three-digit security code and billing zip code. Stripe will  share your transaction information with us so that we can track payment status for the  Service but will not provide us your card or banking information. Stripe will retain your  payment information in encrypted form on its servers. We do not collect or store your card  or bank information on our servers. Stripe’s privacy policies can be found at  https://stripe.com/us/privacy.  

  • Employment Application Data. The VFP services do not directly collect or store  employment application data. VFP recruiting website is administered and controlled by  Automatic Data Processing, Inc. (“ADP“). ADP’s privacy policies can be found at:  https://www.adp.com/privacy.  

  1. CATEGORIES OF SOURCES OF PERSONAL INFORMATION  

The Personal Information VFP may collect about you comes from a variety of sources.  Information You Provide Directly to Us.  

We collect Personal Information that you provide directly to us. Personal Information is required  to use certain Site features, for example, to purchase products or services, contact us via email,  phone, or our Contact Us forms including our 24/7 nurse contact forms (where we may retain the  content of your message and our response), submit job application materials, receive, or request  data from us (e.g., catalogs and newsletters), and respond to communications from us (e.g.,  surveys).  

Information from Third Parties.  

We obtain data about individuals from various third-party companies and public sources, and we  may combine that data with Personal Information or other data we collect. This enhances our  existing data about our users, improves our ability to contact you, and enhances our marketing  capabilities.  

Information from Automatically Collected Data.  

We automatically collect certain information from you when you access our Site. We may collect  data about how you use (i) your online account, and (ii) the Site when you are logged into your  account. We may combine data automatically collected from you with other Personal Information  about you.  

VFP and its partners may use automated technologies, such as cookies and web beacons, to  enhance your experience on our Site. We use these technologies to help us better understand your  behavior, to customize the look of our website, and to recognize you when you return to our Site. 

These technologies help us to facilitate and improve effectiveness and usability of the Site and its content, navigation, and search features.  

Specific technologies we use for automatic data collection may include:  

  • Cookies (or browser cookies): A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our website.  
  • Flash Cookies: Certain features of our website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our website. Flash cookies are not managed by the same browser settings as are used for browser cookies. 
  • Web Beacons: Pages of the website may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit VFP, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). 

We use Google Analytics to collect and process information about your use of the Site. Google  sets cookies on your browser or device, and then your web browser will automatically send  information to Google. Google uses this information to provide us with reports that we use to better  understand and measure how users interact with our Site. We may also implement additional add-on services to Google Analytics, such as Google Tag Manager and Google Search Console. To  learn more about how Google uses data, visit Google’s Privacy Policy and Google’s page on “How  Google uses data when you use our partners’ sites or apps.” You may download the Google  Analytics Opt-out Browser Add-on for each web browser you use, but this does not prevent the  use of other analytics tools. To learn more about Google Analytics cookies, visit Google Analytics  Cookie Usage on Websites. 

Online Behavioral Advertising.  

We use third parties and/or service providers to provide interest-based advertising services. These  services may serve advertisements on our behalf that are customized based on predictions about  your interests generated from your visits to websites (including this Site) over time and across  different websites. The data collected may be associated with your Personal Information. These advertisements may appear on the Site and on other websites and may be sent to you via email.  

Specifically, we use Google Ads to serve ads across various websites. Google uses cookies to  collect data about your visits to the Site to generate targeted advertisements to you on other  websites that you visit. To opt-out of this type of advertising by Google, to customize your ad  preferences, or to limit Google’s collection or use of such data, visit Google’s Safety Center and  Google’s Ad Settings and follow Google’s personalized ad opt-out instructions. Opting out will not affect your use of the Site. 

To change your preferences with respect to certain online ads or to obtain more information about ad networks and online behavioral advertising, visit the National Advertising Initiative Consumer opt-out page or the Digital Advertising Alliance Self-Regulatory Program. Changing your settings  with individual browsers or ad networks will not necessarily carry over to other browsers or ad  networks. As a result, depending on the opt-outs you request, you may still see our ads. Opting out  of targeted advertising does not opt you out of all ads, just those targeted to you.  

We do not collect Personal Information automatically, but we may tie this information to Personal  Information about you that we collect from other sources or that you have previously provide to  us.  

BECAUSE OF THE AUTOMATED COLLECTION OF COOKIES AND SIMILAR DATA,  WE DO NOT HONOR NOR TRACK REQUESTS AT THIS TIME.  

  1. HOW WE USE YOUR INFORMATION 

VFP uses your Personal Information only: (i) for the purposes stated at the point of collection; (ii)  to provide the VFP services to you; and (iii) to help us improve the delivery and quality of our services.  

We may use Personal Information for the purposes stated or agreed-to (or as is obvious) at the point of collection. For example, we use Personal Information to respond to your questions,  comments, or complaints. We may also use Personal Information as requested or consented to by you. We (or our third-party service providers on our behalf) use the above categories of Personal  Information for the following business purposes:  

  • Complying with Legal Obligations: To comply with applicable law or legal process served on us.  
  • Service fulfillment: To provide you the products, services, or information that you may  have requested; to display individual pricing information to you; and to provide you access,  and management and application options.  
  • Business Communications: To communicate with you relating to changes in policies,  notice of account expiration, to provide you with any information, for marketing and advertising purposes, or to reply to any inquiry you have sent to us.  
  • Rights Enforcement: To protect our property and rights including enforcement of our property and rights. 
  • Research: To review survey and research data and insight on how users perceive our services or products.  
  • Record Keeping: To keep accurate and up-to-date records of individuals who access, visit,  purchase, or otherwise interact with our services and offerings.  
  • Maintenance: To operate or conduct maintenance and repair of our equipment or to detect,  prevent and/or otherwise address fraud, security, or technical issues. 
  • Validation of Submitted Information: To verify the authenticity and accuracy of any  Personal Information submitted directly to us. 

  1. HOW WE DISCLOSE YOUR INFORMATION  

To carry out the purposes listed above, your information may be disclosed to personnel at VFP, as well as to certain categories of recipients, including our parent company, subsidiaries, affiliates,  advisors, and relevant third parties that provide services to VFP or on our behalf. We require any individual or organization to whom we disclose Personal Information to keep the information confidential, safeguarded using industry standard technical measures, and use it only for the purposes for which we disclose it to them.  

This includes a disclosure of your Personal Information: 

  • To enforce our agreements. This includes our Terms of Use and other agreements,  including for billing and collection purposes. 
  • To third party partners who may market to you (if you have consented to these disclosures),  third party partners who may need to verify the accuracy of Personal Information, or other  third parties necessary to provide services that you have consented to.  
  • To provide the services we are providing to you.  
  • To the extent required by relevant law, we may be obligated to disclose Personal  Information to government authorities or to third parties pursuant to a subpoena or other legal processes.  
  • To a buyer or other successor in the event of a merger, divestiture, restructuring,  reorganization, dissolution or other sale or transfer of some or all of VFP’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which  Personal Information held by VFP about our website users is among the assets transferred. 
  • To protect our company when disclosure is necessary or appropriate to protect the rights,  property, or safety of VFP, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. 

  1. USE AND DISCLOSURE OF DE-IDENTIFIED OR AGGREGATED  INFORMATION 

VFP may use Personal Information to create aggregated and deidentified data sets. VFP may collect, use, disclose, share, transfer, and otherwise process de-identified and aggregated information that it receives or creates for any purposes in its sole discretion, in compliance with applicable laws. We are the sole and exclusive owner of such de-identified and aggregated information.  

  1. YOUR CHOICES AND RIGHTS  

8.1 Choice to Not Provide Personal Information.

You are not required to provide any or all of the Personal Information identified in this Policy. However, certain functionality and services 

will not be available if you do not provide certain Personal Information. If you do not provide certain Personal Information, we may not be able to respond to your request, perform a transaction with you, or provide you with marketing or communications that we believe you would find valuable.  

8.2 Marketing Communications.

If you previously opted in to receive electronic marketing communications from us, and no longer wish to receive this type of communication from us, you may opt out of such emails by using the unsubscribe link in the email. Opting out of marketing communications does not opt you out of communications related to transactions that you enter into with us and related transactional communications. 

  1. RETENTION OF PERSONAL INFORMATION 

We retain Personal Information for as long as necessary to meet the purpose for which we collect  it and to fulfill the purposes outlined in this Policy and as otherwise needed to address tax,  corporate, compliance, litigation, and other legal rights and obligations.  

  1. SECURITY AND PROTECTION OF YOUR PERSONAL INFORMATION 

The security of Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect Personal Information, we cannot guarantee its absolute security.  

  1. LINKS TO THIRD-PARTY WEBSITES 

The Site contains links to third-party websites. These links are provided to increase your level of convenience on our site. If you choose to visit any website linked, you will leave our Site. VFP  does not control the linked websites or their privacy practices, which may differ from VFP’s privacy practices. We are not responsible for the privacy practices or content that linked third-party websites include. We encourage you to review the privacy policy of any third-party before submitting your Personal Information. If you decide to access linked third-party websites, you do so at your own risk.  

  1. SUPPLEMENTAL CALIFORNIA PRIVACY NOTICE 

VFP recognizes that residents in California may have additional rights available to them, as described below. In the event of a conflict between this Section and the remainder of this Policy,  this Section shall take precedence for California residents. In this Section only, any capitalized terms not defined in this Policy have the meanings set forth in the California Consumer Privacy  Act of 2018, as amended, and including its implementing regulations (the “CCPA”).  

12.1 Categories of Personal Information Collected.

We have collected the categories of  Personal Information described in Section 3 “Categories of Personal Information We Collect” in the preceding 12 months. 

12.2 Sources of Personal Information.

The categories of sources from which your Personal  Information is collected is described above in Section 4 “Categories of Sources of Personal  Information”.  

12.3 Purpose for Collecting Personal Information.

The business and commercial purpose for  why we collect Personal Information is described above in Section 5 “Why We Collect Your  Information”.  

12.4 Disclosing Your Personal Information.

In the last 12 months, we have disclosed the categories of Personal Information identified in Section 3 “Categories of Personal Information We  Collect” with the categories of third parties outlined in Section 6 “How We Disclose Your  Information” for the business purposes described in Section 5 “Why We Collect Your  Information”.  

12.5 Sale or Sharing of Personal Information.

We have not sold Personal Information for  monetary or other valuable consideration or shared Personal Information to any third party for  cross-context behavioral advertising in the 12 months preceding the Effective Date of this Policy.  We also do not have actual knowledge that we “Sell” or “Share” Personal Information of any  individual under the age of 16.  

12.6 Sensitive Personal Information.

We do not use Sensitive Personal Information for any  purpose other than that purpose reasonably anticipated to accomplish the business purpose for  which it is collected.  

12.7. Consumer Rights.

If you are a California resident, you have the right to make the following  types of requests below at no charge: 

  • Request to Delete: The right to request deletion of Personal Information we have collected and to have such Personal Information deleted, subject to certain exemptions.
  •  Request for Information: As a California resident, you also have the right to know what  Personal Information (as applicable) we have collected about you, including:  

– Categories of Personal Information collected about you;  

– Categories of sources from which your Personal Information has been collected;  – Our business and/or commercial purposes for collecting your information, or for selling or sharing Personal Information; 

– Categories of third parties with whom we have disclosed or shared Personal  Information; and  

– The specific pieces of personal information we have collected about you.  

  • Request to Correction: The right to request that we correct inaccurate Personal Information. • Right to No Discrimination or Retaliation: You also have the right to not receive discriminatory treatment or retaliation if you elect to exercise the above rights. 

Submitting a Verifiable Request. You may make your verifiable request by calling our main line  at 877-334-1610, or, by submitting a request online at this website  https://www.vfppharmacygroup.com/contact-us/. Alternatively, you may fax the request: 877- 334-1602  

Who May Exercise Your Rights. You may request the above on behalf of yourself or on behalf  of a minor if you are the parent or legal guardian of the minor. In addition, you may authorize an  agent to exercise your rights on your behalf, if you provide the agent with written signed permission.  

Verification of Your Request. Once we receive your request, we will contact you to confirm  receipt of your request. We will require sufficient information from you in order to verify your  identity and the authenticity of your request. If you do not provide us with sufficient information,  we may request additional information to verify your identity and the authenticity of the request.  Certain types of requests may require additional verification, as we are subject to higher standards  of authentication for such requests.  

If an authorized agent contacts us to exercise the above rights, we will need to verify their identity  as well as your identity. We will also require proof of your written authorization to the agent to act  on your behalf, unless the agent holds a lawful Power of Attorney under applicable laws, in which  case we will require evidence of such Power of Attorney.  

We may deny your request as permitted or as required by law and we may charge a fee to process  or respond to your request if it is excessive, repetitive, or manifestly unfounded.  

Retention. We may retain your Personal Information for as long as needed or permitted in light  of the purpose(s) for which it was obtained and consistent with applicable law and as otherwise  needed to address tax, corporate, compliance, litigation, and other legal rights and obligations.  

  1. CONTACT INFORMATION  

If you have any questions, complaints, about our Site or any questions regarding this Policy or the  security of our Site please contact us with your name and contact information via:  

  • By Email: privacy@villagepharmacy.com
  • By Fax: 877-334-1602