Frequently Asked Questions

If you’re unable to reach VFP Pharmacy Group during our regular business hours, call our 24/7 Customer Care Center or text with our team directly. Patients and providers can call this number to contact our clinical educators with questions about medications or method of injection.

Once dispensed, medication may not be returned.

Based on your insurance coverage, the quantity and/or medication dispensed may differ from your doctor’s original order.

You or your physician may contact VFP Pharmacy Group to place a new medication order or refill your prescription. When we receive your medication order, we will contact you directly to arrange for the most convenient delivery.

We have instructional videos about handling medications and delivering both intramuscular and subcutaneous injections available on our website.

If you’re unable to reach VFP Pharmacy Group during our regular business hours, call our 24/7 Customer Care Center or text our team directly. Patients and providers can call this number to speak to one of our nurses at any time.

You or your patients may contact VFP Pharmacy Group to place a new medication order or refill a prescription. When we receive the medication order, we will contact the patient directly to arrange for the most convenient delivery.

We have instructional videos about handling medications and delivering both intramuscular and subcutaneous injections available on our website.

There are two determinants for infertility coverage. Some states have an insurance mandate that requires infertility coverage. The level of coverage dictated by this mandate varies from state to state. In addition, even in mandated states there may be exemptions to fertility coverage. Another determinant of your level of coverage is your employer. Two employers can both use the same health insurance carrier and can have virtually identical health insurance plans, but one employer may decline infertility coverage whereas the other employer carries infertility coverage.

If your fertility medications are not covered by your insurance or you do not have insurance, please visit the “Self-Pay Options” page on this site to learn more about programs that can help reduce cash-paying customers’ out-of-pocket costs.

Fifteen states currently have infertility insurance mandates. These mandates vary in the level of coverage that health insurance underwriters are required either to offer (otherwise known as a “mandate to offer” or “soft mandate”) or to provide (a “mandate to provide” or “hard mandate”). For example, the Massachusetts and Illinois mandates are hard mandates that compel insurers to provide infertility coverage; the Texas and California mandates are soft mandates that merely compel insurers to offer the coverage to employers. Employers in those states are not obligated to purchase the coverage. Self-insured groups are not required to follow these mandates.

On the insulin syringes (for Leuprolide):

10 units = 0.1ml = 0.1cc;

5 units = 0.05ml = 0.05cc

It is recommended you administer your shot at the same time every day. Some physicians may allow a window of time to administer the medication, but you should check with your center or clinic regarding protocol.

Unless otherwise instructed, most centers recommend 1cc of diluent to dilute all of the powder.

The type of injection preference varies by clinic. Therefore, it is important that you follow your clinic’s instructions.

Suppositories are refrigerated in order to hold their shape. If your suppositories arrive warm, refrigerate them and their shape will return.

No, the Leuprolide Acetate Two Week Kit dispensed by VFP Pharmacy Group does not require refrigeration. During the warmer months, we may ship Leuprolide with a cooler. Store at room temperature (below 77 degrees Fahrenheit). Do not freeze. Protect from light.

No. The vial contains 2.8 ml of the drug, which is normally sufficient for at least one cycle.

Generally, medications must be used as soon as they are mixed. However, once hCG or Novarel are mixed, they are stable for 30 days. Pregnyl, when mixed, is stable for 60 days. Once mixed, all hCG medications must be refrigerated. Gonal-f Multi-Dose, once mixed, is stable for 30 days and does not require refrigeration.

For packing purposes only, follow the storage instructions on the Quick Start Guide.

No, it was placed in the cooler for packaging purposes only.

No, they were placed in the cooler for packaging purposes only.

Yes, they can be stored at room temperature for up to 28 days after initial use, or the manufacturer’s expiration date, whichever comes first.